Terms & Conditions
Returns & Exchanges
Straightforward, industry-standard terms for made-to-order tailoring — what can be returned, what we guarantee, and how refunds work.
Made-to-Order Items
Because every blazer is cut and sewn to your individual specification — body colour, trim, buttons, crest, monogram, and fit — made-to-order and bespoke garments are produced exclusively for you.
In line with standard practice for custom and personalised goods, made-to-order items cannot be returned or exchanged for reasons of change of mind, except where the item is faulty or not as described.
This does not affect your statutory rights.
Faulty or Incorrect Items
If your blazer arrives faulty, damaged, or does not match the specification you confirmed at checkout, please notify us within 30 days of delivery, quoting your order number and including photographs of the issue.
We will repair, replace, or refund faulty or incorrect items at no cost to you, including any reasonable return shipping charges.
Items reported as damaged in transit must be signed for as damaged, or the damage noted with the carrier on delivery, wherever possible.
Exchanges
While we cannot accept change-of-mind returns on made-to-order garments, we stand behind the fit of every jacket we make.
If your blazer does not fit as it should, contact us within 30 days of delivery and we will arrange a complimentary alteration or a free remake of your jacket. The first fit adjustment is always on us.
Exchanges are processed once the original garment has been received and inspected.
Refunds
Refunds are issued to the original payment method within 14 days of the returned item reaching us, or — for faulty items resolved without a return — within 14 days of the fault being confirmed.
Original outbound shipping charges are refunded where the entire order is being refunded due to fault or error on our part.
Where a refund is due, we will confirm the amount and method by email.
How to Start a Return or Exchange
Email us via the contact page with your order number, the item concerned, and a short description of the issue.
We will respond within one working day with instructions and, where applicable, a prepaid return label — returns are shipped back to our tailors in Thailand.
Please do not send any item back without contacting us first — unauthorised returns may be delayed or refused.
These terms apply in addition to your statutory rights under the UK Consumer Rights Act 2015. Read our shipping terms for delivery timeframes and duties.